Frequently asked questions related to your kdnsbikes.com account
You can sign up by clicking “Login” at the top of your web browser.
Although purchases can be made without registering,creating an account allows you to navigate our website more easily, save your favorite products, and complete your order more efficiently. Additionally, it will enable you to register your bike.
You do not need to register on the website to make a purchase, but you will need to provide the information required by current legislation: name, surname, ID number, and a postal address. To facilitate the purchasing process, KDNS requires an email address and a mobile phone number. This way, we can notify you when your order is ready.
To close your account, send an email to info@kdnsbikes.com requesting account closure. After this action, you will no longer be able to access any content that requires a username and password.
Frequent questions related to the purchase process.
At KDNS, we only sell our products online through our website, never through other distributors, whether online or in physical stores.
You can place your order from anywhere, but currently, we only ship within Spain. However please contact us at info@kdnsbikes.com and maybe we can work someting out.
The delivery address for online purchases can be any address. For example, if you wish, you can have the order sent as a gift to someone else.
We always send a confirmation email to confirm that the purchase was completed successfully, and then a second email to inform you about the shipment of the order. If you do not receive these communications, please notify us at our Online Customer Service: info@kdnsbikes.com or call +34 613881589 (from 10:00 AM to 3:00 PM, Monday to Friday, Spanish time), and we will get in touch with you as soon as possible to resolve the issue.
The company responsible for shipping and delivering orders is CORREOS. This carrier will contact the customer via email or mobile phone to arrange the best delivery time.
Exact sizes may vary depending on each person’s body type, but all product pages include specific information about size and dimensions. Additionally, you can consult the size guide page where you will find more indications to help you choose the size that best fits you.
The pictures displayed on the website accurately represent the products, but occasionally there may be differences in colors and details depending on the monitor you are using or a product update. Therefore, we recommend reading the product description carefully where you can find the specific technical specifications.
Frequent questions related to warranty and possible incidents.
If you need to cancel or modify your order, please contact us as soon as possible via email at info@kdnsbikes.com. .
Haremos todo lo posible por satisfacer tu solicitud, pero no podemos garantizar la modificación de tu pedido una vez haya sido enviado.
Los pedidos tramitados no se pueden cancelar ni modificar; la devolución de tu artículo está sujeta a la Política de devolución de KDNS.
If, exceptionally, the product has any defects, please notify our Online Customer Service at info@kdnsbikes.com or call +34 613881589 (from 10:00 AM to 3:00 PM, Monday to Friday, Spanish time). We will contact you as soon as possible to resolve the issue.
The delivery address for online purchases can be any address. For example, if you wish, you can have the order sent as a gift to someone else.
If, exceptionally, the item received is not the one ordered, please notify our Online Customer Service at info@kdnsbikes.com or call +34 613881589 (from 9:00 AM to 1:30 PM, Monday to Friday, Spanish time). We will contact you shortly to resolve the issue.
If, exceptionally, the item received is not the one ordered, please notify our Online Customer Service at info@kdnsbikes.com or call +34 613881589 (from 9:00 AM to 1:30 PM, Monday to Friday, Spanish time). We will contact you shortly to resolve the issue.
If for any reason you are not satisfied with your purchase, you can return the product within 14 days from the date of receipt. You can request a refund. To process this, please contact our Online Customer Service. info@kdnsbikes.com or call +34 613881589 (from 10:00 AM to 3:00 PM, Monday to Friday, Spanish time).
Please note that we only accept returns of products that have not been used, have not been damaged, and were purchased through our online store.
If for any reason you are not satisfied with your purchase, you can return the product within 14 days from the date of receipt. You can request a refund. To process this, please contact our Online Customer Service. info@kdnsbikes.com or call +34 613881589 (from 10:00 AM to 3:00 PM, Monday to Friday, Spanish time).
Please note that we only accept returns of products that have not been used, have not been damaged, and were purchased through our online store.
If for any reason you are not satisfied with your purchase, you can return the product within 14 days from the date of receipt. You can request a refund. To process this, please contact our Online Customer Service. info@kdnsbikes.com or call +34 613881589 (from 10:00 AM to 3:00 PM, Monday to Friday, Spanish time).
Please note that we only accept returns of products that have not been used, have not been damaged, and were purchased through our online store.
KDNS offers a 24-month warranty (from the date of purchase of the product) in case of defects in the materials of clothing and accessories.
The warranty does not cover damage caused by accidents, improper care, or wear and tear from use, including materials or colors. The warranty is also invalid for products purchased through second-hand stores, third-party consumer websites not affiliated with KDNS, or counterfeit products.
At KDNS, we strive to handle all returns as quickly as possible for your complete satisfaction. To manage the warranty for clothing and accessories purchased on this website, please contact our Online Customer Service at info@kdnsbikes.com or by phone at +34 613881589 (10:00 AM to 3:00 PM, Monday to Friday, Spanish time).
At KDNS, we strive to handle all returns as quickly as possible for your complete satisfaction. To manage the warranty for clothing and accessories purchased on this website, please contact our Online Customer Service at info@kdnsbikes.com or by phone at +34 613881589 (10:00 AM to 3:00 PM, Monday to Friday, Spanish time).
When you make a warranty claim, we assess the situation to determine the best solution. If it falls within the warranty conditions, we will proceed with either repairing the item or ordering a replacement to resolve the issue as quickly as possible.
You need to log into your profile and enter your email and a password under REGISTER WITH KDNS. Fill in the required fields with your information and click REGISTER. You will receive a reminder email with the password you selected.
Once you have completed the initial step, you should click on WARRANTY REGISTRATION and enter your serial number (an eleven-digit numerical code located under the bike) along with the purchase date. Answer a few simple questions, accept the terms and conditions, and after completing the process, you will receive a confirmation email in your inbox.
Registering your bike allows you to enjoy exclusive benefits from KDNS. In the warranty policy, you’ll find all the details and advantages that may interest you.
This registration also helps us get to know you better, allowing us to contact you easily in case of updates or replacements. Only if you’re interested, we will keep you informed about the latest news and events related to the world of cycling.
The easiest way to manage a warranty is to contact us through our website, and we will provide you with instructions to start the process.
First, we recommend that you report the theft to the nearest police station, providing the serial number of your bicycle along with all details that can help identify it as yours. Afterwards, you can inform us so that we can notify you if it is found.
Frequently asked questions related to shipping
The cost of shipping will always vary depending on the shipping location. During the checkout process, you will be able to see the final cost of your shipping at all times. Depending on your location, you can also choose from various shipping methods according to your preferences. Lastly, we offer free shipping to certain countries on orders above a minimum value, which you can see during your purchase process: starting from €60 in Spain (Peninsula and Balearic Islands) and Portugal, and €90 or €125 in other selected countries.
We do not deliver to P.O. Boxes or Military Bases.
Frequently asked questions related to our newsletters.
You can subscribe to start receiving communications from KDNS by clicking here through our form.
You can change your mind at any time by clicking the unsubscribe link that appears at the bottom of any email you receive from KDNS, or by contacting us at info@kdnsbikes.com.
Frequently asked questions related to our newsletters.
We do not sell your data to third parties for promotional purposes. We may send you information from supplementary service providers to inform you about their services, as long as we believe it may be of interest to you, but we do not share your data with third parties. To read our Privacy Policy, click here.
Your data is confidential and protected by SSL security protocol.
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